guys88 is committed to protecting your personal data with the highest standards of security and transparency. This policy explains exactly what we collect, why we collect it, and how we keep it safe.
guys88 ("we", "us", "our", or "the Company") operates the online gaming platform accessible at https://guys88.cam. We are fully committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with our Platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.
This policy applies to all Members and visitors of the guys88 Platform, including those located in Indonesia and any other jurisdiction from which the Platform is accessible. By accessing the Platform or creating an Account, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform generally. In the event of any conflict between the two documents on a privacy-related matter, this Privacy Policy shall prevail.
Your data is never sold. guys88 does not sell, rent, or trade your personal information to third-party marketers under any circumstances.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, identity number, email address, phone number, bank account details, device identifiers, and IP addresses. |
| "Processing" | Any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction. |
| "Data Subject" | The natural person whose Personal Data is being processed — in most cases, this is you, the Member or Platform visitor. |
| "Controller" | guys88, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Processor" | Any third party engaged by guys88 to process Personal Data on its behalf under a contractual data processing agreement. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for a stated purpose. |
| "KYC Data" | Identity verification documentation including copies of government-issued identification, proof of address, and biometric or selfie verification images. |
guys88 collects Personal Data in the categories described below. We only collect information that is necessary for a specified, lawful purpose and do not retain data beyond what is required for those purposes.
When you create an Account on the Platform, we collect: full legal name, date of birth, gender, residential address in Indonesia, email address, phone number, chosen username, and hashed password. This information forms the foundation of your Member profile.
In compliance with anti-money laundering (AML) obligations, we collect: copies of your Indonesian National Identity Card (KTP) or passport, proof of residential address documents (utility bills, bank statements), and selfie photographs taken alongside your identity document. This data is handled under strict access controls and is never shared beyond the verification process.
To facilitate deposits and withdrawals via Indonesian payment channels — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja — we collect and retain transaction records including: bank account numbers or e-wallet identifiers, transaction amounts in IDR, deposit and withdrawal timestamps, and payment method references. Full card numbers are never stored on our servers.
We record your gaming behavior on the Platform, including: game sessions accessed, wagers placed, stakes and outcomes, bonus claims and usage, session durations, and responsible gaming settings you have applied. This data is used for service delivery, responsible gaming monitoring, and dispute resolution.
When you access the Platform, our systems automatically collect technical information including: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and pages visited within the Platform. This data is used for security, fraud detection, and platform optimization.
If you contact our customer support team via live chat, email, or other channels, we retain records of those communications, including message content, timestamps, and resolution outcomes. This data allows us to maintain continuity of service and improve support quality.
guys88 collects Personal Data through the following means:
We do not purchase Personal Data from data brokers or third-party list providers. All data collected originates from your direct interaction with the Platform or from service partners directly involved in delivering your gaming experience.
We process your Personal Data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your Member Account; processing login authentication; managing account settings and preferences. |
| Service Delivery | Enabling access to games, processing bets, settling winnings, and facilitating all Platform features you use. |
| Financial Processing | Processing deposits and withdrawals via Indonesian banks and e-wallets; maintaining accurate transaction records; issuing receipts and statements. |
| Identity Verification | Complying with KYC and AML requirements; preventing fraud, identity theft, and financial crime. |
| Responsible Gaming | Monitoring gaming behavior to identify problem gambling patterns; enforcing deposit limits and self-exclusion requests; ensuring compliance with the 21+ age restriction. |
| Security & Fraud Prevention | Detecting, investigating, and preventing unautho rized account access, fraudulent transactions, bonus abuse, and other prohibited conduct. |
| Customer Support | Responding to inquiries, resolving disputes, processing complaints, and maintaining support records. |
| Legal Compliance | Meeting obligations under applicable international gaming regulations, AML laws, and data protection frameworks. |
| Platform Improvement | Analyzing aggregated usage data to improve Platform performance, user experience, and game selection. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to Members who have opted in to receive such communications. |
guys88 processes your Personal Data on one or more of the following legal bases, depending on the specific purpose and category of data involved:
Where we rely on legitimate interests as a legal basis, we conduct a balancing assessment to ensure that our interests do not disproportionately impact your rights and freedoms. If you would like more information about any specific balancing assessment, please contact us at the details provided in clause 15.
7.1 Service Providers. We share Personal Data with carefully selected third-party processors who assist us in delivering the Platform's services. These include payment gateway operators facilitating transactions via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja; KYC and identity verification service providers; game software licensors; cloud hosting and infrastructure providers; and customer support platform operators. All processors are bound by contractual data processing agreements requiring them to handle data only on our documented instructions and to maintain appropriate security standards.
7.2 Regulatory & Law Enforcement Authorities. We may disclose Personal Data to competent regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of guys88, its Members, or the public; or (c) detect, prevent, or address fraud, security incidents, or technical issues of a serious nature.
7.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's assets, Personal Data held by guys88 may be transferred to the acquiring entity as part of that transaction. Members will be notified via email and/or a prominent Platform notice prior to any such transfer, and will be informed of any changes to data processing arrangements that result.
7.4 Aggregated & Anonymized Data. We may share aggregated, anonymized, or de-identified data — from which individual Members cannot reasonably be identified — with analytics partners, industry bodies, or for research purposes. This is not Personal Data sharing and is not restricted by this Policy.
No unauthorized disclosure. guys88 will never sell, rent, or disclose your Personal Data to advertisers, data brokers, or unrelated third parties for commercial gain.
8.1 guys88 operates internationally, and some of the third-party processors we engage may process Personal Data in countries outside Indonesia. Where such transfers occur, we take all reasonable steps to ensure that your data receives a level of protection equivalent to that provided under applicable data protection standards.
8.2 Safeguards we use for international transfers include: contractual data processing clauses incorporating internationally recognized data protection obligations; transfers only to processors located in jurisdictions with adequate data protection frameworks; and ongoing due diligence reviews of third-party security practices.
8.3 By using the Platform, you acknowledge that your Personal Data may be transferred to, stored in, and processed in jurisdictions outside Indonesia. We will always act in accordance with this Privacy Policy regardless of where processing takes place.
9.1 guys88 retains Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 The following retention periods apply as general guidelines:
9.3 When Personal Data is no longer required, it is securely deleted or anonymized so that it can no longer be associated with any individual. Anonymized data derived from your information may be retained indefinitely for statistical or analytical purposes.
As a Data Subject, you hold the following rights with respect to your Personal Data processed by guys88. These rights may be exercised by contacting our Data Protection team at the details in clause 15.
We will respond to all valid rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.
11.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. guys88 uses cookies and similar tracking technologies (including web beacons and pixel tags) to operate and improve the Platform.
11.2 Types of Cookies We Use.
11.3 Managing Cookies. You may control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification before cookies are placed. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies in common browsers are available in each browser's help documentation.
11.4 Third-Party Analytics. The Platform may use analytics services to collect aggregated usage data. Any such service is bound by contractual data processing terms and is not permitted to use Platform visitor data for its own purposes.
12.1 guys88 implements a comprehensive set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
12.2 In the event of a Personal Data breach that is likely to result in a risk to your rights and freedoms, guys88 will notify affected Members without undue delay and will take all necessary steps to contain and remediate the breach.
12.3 While we employ robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect unauthorized access to your Account.
13.1 The guys88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If we become aware that a person under 21 has provided Personal Data or created an Account, we will immediately close the Account and securely delete all associated data.
13.2 Account holders are responsible for ensuring that no person under 21 accesses the Platform through their Account credentials. If you believe a minor may have accessed the Platform, please notify us at [email protected] without delay.
21+ ONLY: If you are under 21 years of age, you must not use this Platform or submit any Personal Data. Please visit our Responsible Gaming page for guidance on parental controls and safe browsing tools.
14.1 guys88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The effective date at the top of this document will be updated to reflect the date of the most recent revision.
14.2 Where changes are material — meaning they significantly affect how we process your Personal Data or the rights available to you — we will notify you by email to your registered address and/or by a prominent notice on the Platform at least 14 days before the revised policy takes effect.
14.3 Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised terms, you should cease using the Platform and contact our support team to arrange Account closure.
14.4 The current version of this Privacy Policy is always available at https://guys88.cam/privacy-policy. We recommend reviewing this page periodically to stay informed of how we protect your data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the guys88 Data Protection team through the following channels:
15.2 When submitting a rights request (see clause 10), please include your full name, registered email address, Account username, and a clear description of your request to enable us to process it efficiently. We may ask you to verify your identity before actioning any request that involves access to, or modification of, Personal Data.
15.3 If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. We will always cooperate fully with such authorities in the exercise of their functions.
Six pillars of data protection that every guys88 Member benefits from, every day
Every byte of data you transmit to and from the Platform is protected by TLS 1.2+ encryption. Your financial details, KYC documents, and personal information are never exposed in transit.
Internal access to Member data is granted only to staff members who genuinely need it to perform their role. All access is logged, audited, and subject to regular review by our compliance team.
guys88 has a firm, unconditional policy against selling, renting, or trading your personal information to any third party for commercial purposes. Your data exists to serve you, not our bottom line.
Access, rectify, port, or erase your data — all eight data subject rights are fully supported. Submit a request and receive a substantive response within 30 days, with no fees charged for standard requests.
We do not hold data indefinitely. Clear retention schedules govern every category of Personal Data, and secure deletion procedures are applied as soon as data is no longer required for its stated purpose.
In the unlikely event of a security breach affecting your Personal Data, we will notify you promptly and transparently — not weeks later — and provide clear guidance on protective steps you should take.
Our support team is on hand around the clock to address any privacy-related concerns. You can also review our full Terms & Conditions or visit our FAQ for quick answers.